FREQUENTLY ASKED QUESTIONS

HOW CAN WE HELP YOU?

At Rally House, we strive to delight each and every one of our customers in store and online. The following tabs will help you get the information you need at your fingertips.





Creating an account gives you access to all of the site's great features:
  • Create wish lists
  • Manage shipping and billing addresses
  • View order history
  • Save your shopping cart
Best of all, you only have to enter your information once. Once your account is created, your billing and shipping information will be saved to provide you with a hassle-free checkout.
To create your account, click the LOGIN link located at the top of our site. Enter an e-mail address and password in the New Customers form in the center of the page, then click the red Create Account button. Once you enter your contact information, you're all set!
To access your account, click the LOGIN link located at the top of our site. Complete the Return Customers form on the left of the page, using the e-mail address and password you chose when you created your account. Then click the blue Login Now button.
To update or change your account information, click the My Account link located at the top of our site. If you have not logged in, you will be asked to do so. You will then have access to change your login information, address, and/or wish lists.
Yes! While we offer a secure site to protect your information, we will be happy to take your information over the phone.You can call our customer service line at 1-800-645-5409 to place an order over the phone.
Not at all! When you are ready to check out, you will be directed to the Login page. Simply click the blue Express Checkout button on the right side of the page to avoid creating an account.
If you're having trouble logging into your account, click the help link located below the Return Customers login form. You will be asked to enter the e-mail address you used when you created your account. Your password will then be sent to your e-mail account. If you no longer have access to your e-mail account or if you have other login problems, please call us at 1-800-645-5409.
We accept PayPal and several major credit cards including Visa, Mastercard, Discover, and American Express.
Rally House and Kansas Sampler take your privacy very seriously. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. For more information, please visit read our Privacy Policy and Terms of Service.

We receive shipments of products daily. Keep checking our website for freshly stocked products and an even wider selection of your favorite team merchandise!

To cancel or change your order, please call our customer service line at 1-800-645-5409.
To change your order, please call our customer service line at 1-800-645-5409.

Due to sales demands, we are unable to process exchanges through our distribution center. You may return your item for a refund and then you are welcome to place a new order at your convenience. You can return merchandise to:

 

Rally House Returns
17000 W 116th St
Lenexa, KS 66219

 

Please include a copy of your invoice. Also include a phone number so we can contact you if we have any questions.

Any order over $75 qualifies for free shipping, however some exclusions may apply. Free Shipping does not apply to food box orders, bulk orders or on items that may require special shipping due to weight and size. If your order does qualify, simply enter the code: SHIPFREE75 at checkout to have your order shipped free.

This will vary with the type of shipping selected and depending where you are geographically. However, for Basic free shipping you should receive your order within  5 - 7 business days.
Once logged-in, click the Your Account link located above the search bar at the top right corner of our site. Use the drop down menu to navigate to Orders > Order History. Enter the tracking number and your e-mail address in the area provided. 
You can return merchandise to:


Rally House Returns
17000 W 116th St
Lenexa, KS 66219


Please be sure to enclose a copy of your invoice. Also include a phone number, so we can contact you if we have any questions.
Yes! You can return or exchange your items to any of our local stores. Just bring along your invoice and our sales associates will take care of you.


To find a store near you, please use our Store Locations tab, located at the top of our site.
Due to sales demands, we are unable to process exchanges through our distribution center. You may return your item for a refund and then you are welcome to place a new order at your convenience. You can return merchandise to:


Rally House Returns
17000 W 116th St
Lenexa, KS 66219


Please include a copy of your invoice. Also include a phone number so we can contact you if we have any questions.
All online orders ship out of our headquarters in Lenexa, KS. Visit our Store Locations page to find a Rally House store near you.
You can verify employment by contacting our corporate office at 1-913-383-3643.
If you still have questions, please contact our customer service line at 1-800-645-5409, and we will be happy to assist you!