Faqs
Frequently Asked Questions
Log In
Creating an account gives you access to all of the site's great features:
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Create wish lists
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Manage shipping and billing addresses
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View order history
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Save your shopping cart
Best of all, you only have to enter your information once. Once your account is created, your billing and shipping information will be saved so you can check out hassle-free.
To create your account, click the LOGIN link located at the top of our site. Enter an e-mail address and password in the New Customers form to the right of the page, then click the red Create Account button. Once you enter your contact information, you're all set!
To access your account, click the LOGIN link located at the top of our site. Complete the Return Customers form to the left of the page, using the e-mail address and password you chose when you created your account. Then click the blue Login Now button.
I forgot my log in information/I can't log into my account. What do I do?
If you're having trouble logging into your account, click the help link located below the Return Customers login form. You will be asked to enter the e-mail address you used when you created your account. Your password will then be sent to your e-mail account. If you no longer have access to your e-mail account or if you have other login problems, please call us at 1-800-645-5409.
How do I update or change my account information?
To update or change your account information, click the My Account link located at the top of our site. If you have not logged in, you will be asked to do so. You will then have access to change your login information, address, and/or wish lists.
Yes! While we offer a secure site to protect your information, you can call our customer service line at 1-800-645-5409, and we will be happy to take your information over the phone.
Do I have to create an account?
No! When you are ready to check out, you will be directed to the Login page. Simply click the blue Express Checkout button to the right of the page to avoid creating an account.
Placing Orders
What payment options do you accept?
We accept PayPal, Google Checkout, and several major credit cards including Visa, Mastercard, Discover, and American Express.
Rally House and Kansas Sampler take your privacy very seriously. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. For more information, please visit read our Privacy Policy and Terms of Service.
When will you recieve out-of-stock items?
We recieve shipments of products daily. Keep checking our Web site for freshly stocked products and an even wider selection of your favorite team merchandise!
To cancel your order, please call our customer service line at 1-800-645-5409.
To change your order, please call our customer service line at 1-800-645-5409.
To exchange an item, please return the merchandise to:
Rally House/Kansas Sampler
9750 Quivera
Lenexa, KS 66215
Please enclose a copy of your invoice, noting that you would like an exchange. Also include a phone number, so we can contact you if we have any questions.
Shipping
After you place your order, it will ship out from our store within 24 hours.
How long will it take to recieve my order?
Rally House and Kansas Sampler use UPS Standard Ground Shipping. For domestic orders, shipping takes one to four business days. If you need your order right away, we also offer UPS Next Day Air Saver and UPS Next Day Air for an additional cost.
Rally House and Kansas Sampler use UPS Standard Ground Shipping. Each order ships for flat fee of $4.99, no matter how many items you order! If you need your order right away, we also offer UPS Next Day Air Saver ($19.99) and UPS Next Day Air ($29.99).
Do you offer expedited shipping?
Yes! We can send your order via UPS Next Day Air Saver or UPS Next Day Air for an additional cost.
To track your order, click the Track My Order link located above the search bar at the top of our site. Enter the tracking number and your e-mail address in the area provided.
Returns
I need to return an item. Where do I send it?
You can return merchandise to:
Rally House/Kansas Sampler
9750 Quivera
Lenexa, KS 66215
Please be sure to enclose a copy of your invoice, noting if you need a return or an exchange. Also include a phone number, so we can contact you if we have any questions.
Can I return an item to a local store?
Yes! You can return your items to any of our local stores. Just bring along your invoice, and our sales associates will take care of you.
To find a store near you, please use our Store Locations tab, located above the search bar at the top of our site.
Contact
All online orders ship out of our headquarters in Lenexa, KS.
To find a store near you, please use our Store Locations link, located above the search bar at the top of our site.
I want to talk to someone in marketing.
You can contact our marketing department by e-mail at advertising@rallyhouse.com.
You can verify employment by contacting our corporate office at (913) 383-3643.
I want to pitch a product to a buyer.
You can e-mail the buyers at vendors@rallyhouse.com.
I want to talk to a corporate employee specifically.
You can contact our corporate office at (913) 383-3643.
Other
I have a question that has not been answered. Who can I talk to?
If you still have questions, please contact our customer service line at 1-800-645-5409, and we will be happy to assist you!
