RALLY HOUSE SAFE SHOPPING
At Rally House we pride ourselves on customer satisfaction. We work hard to get your fan gear to you as quickly as possible.
Most orders will ship out the same or next business day. Some items ship directly from the manufacturer and may take additional time for delivery. This will be noted on the product page. If an item is not in stock or an order is unable to be filled for any reason, you will be notified in a timely manner.
Satisfied Customer GuaranteeWe want you to be 100% satisfied with your purchases at Rally House. If for any reason you are unhappy with the product you purchased, you may return it or exchange it within 60 days of your date of purchase for a prompt refund of the purchase price.
Return InformationRally House gladly accepts returns of unworn, unwashed, odorless, undamaged or defective merchandise within 60 days of original purchase.* Just follow the steps below to return the items to a store or to ship it back. Refunds will be processed within two business days of receipt to the original form of payment.**
***PLEASE NOTE: Special event items may not be returned, but may be exchanged before the event. Special event merchandise is available for exchange or store credit within 30 days of original purchase with original receipt. Special event merchandise is defined as merchandise focused around a specific, dated event. For example, 2014 Big 12 Championship, 2015 Final Four, 2012 Graduate, etc.
ExchangesWant to exchange for a different item? Exchange in store or send your item back for a refund and go ahead and place a new order when you’re ready!
- Bring your items to a store to avoid shipping costs and delays.
- Make sure to bring your Packing Slip or Order # for easy lookup.
- Click here to find your nearest store.
Determine where to send your return here
Please call or email us with any questions or concerns!
**If your item was given to you as a gift, you can request the refund be given to you in the form of a Rally House gift card. Original shipping charges are not eligible to be refunded. Please note that some financial institutions take 2-10 business days to post refunds. Use of gift cards or in-store credit constitutes acceptance of the card terms and conditions. The card contains value which may be only used to purchase goods or services at Rally House or Kansas Sampler locations, and online at www.rallyhouse.com. Card will not be replaced if lost, stolen or destroyed. The card may not be redeemed for cash, unless required by law in the state in which it is sold. Card is not reloadable.