RALLY HOUSE SAFE SHOPPING
At Rally House we pride ourselves on customer satisfaction. We work hard to get your fan gear to you as quickly as possible.
Most orders will ship out the same or next business day. Some items ship directly from the manufacturer and may take additional time for delivery. This will be noted on the product page. If an item is not in stoc,k or an order is unable to be filled for any reason, you will be notified in a timely manner. Satisfied Customer Guarantee
We want you to be 100% satisfied with your purchases at Rally House. If for any reason you are unhappy with the product you purchased, you may return it or exchange it within 60 days of your date of purchase for a prompt refund of the purchase price.
Return InformationReturned items must be in new, unused, and unworn condition with all original packaging materials. Your return package should include the packing slip (or a copy) & the reason for your return. (A note with your full name/address/phone/order # is also acceptable.) Close the package securely & mail it to the address listed below (also on your packing slip). You must include your packing slip or order number to receive credit.
***PLEASE NOTE: Special event items may not be returned, but may be exchanged before the event. Special event merchandise is available for exchange or store credit within 30 days of original purchase with original receipt. Special event merchandise is defined as merchandise focused around a specific, dated event. For example, 2012 Big 12 Championship, 2012 Final Four, 2012 Graduate, etc.
ExchangesIf you are sending an item back to us for an exchange (different size, color, etc), you are responsible for shipping charges to send the item to us. Shipping charges will apply to exchanges (unless the exchanged item was defective or we made an error in shipping). Your credit card will be billed the additional shipping charges to send the replacement item to you.
By requesting an exchange, you are granting us permission to ship the replacement and bill your credit card for the shipping charges. If the item was a gift to you, please refer to our shipping chart and include the appropriate shipping fees to avoid the purchaser's credit card from being billed for shipping.
Returns and Exchanges may be sent to:Rally House - Internet
17000 West 116th St
Lenexa, KS 66219
Please call or email us with any questions or concerns!