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  • FAQ | Shop Your Favorite Teams at Rally House

FREQUENTLY ASKED QUESTIONS

HOW CAN WE HELP YOU?

At Rally House, we strive to delight each and every one of our customers in store and online. The following tabs will help you get the information you need at your fingertips.

Creating an account gives you access to all of the site's great features:
  • Create wish lists
  • Manage shipping and billing addresses
  • View order history
  • Save your shopping cart
Best of all, you only have to enter your information once. Once your account is created, your billing and shipping information will be saved to provide you with a hassle-free checkout.
To create your account, click the LOGIN link located at the top of our site. Enter an e-mail address and password in the New Customers form in the center of the page, then click the red Create Account button. Once you enter your contact information, you're all set!
To access your account, click the LOGIN link located at the top of our site. Complete the Return Customers form on the left of the page, using the e-mail address and password you chose when you created your account. Then click the blue Login Now button.
To update or change your account information, click the My Account link located at the top of our site. If you have not logged in, you will be asked to do so. You will then have access to change your login information, address, and/or wish lists.
Yes! While we offer a secure site to protect your information, we will be happy to take your information over the phone.You can call our customer service line at 1-800-381-9177 to place an order over the phone.
Not at all! When you are ready to check out, you will be directed to the Login page. Simply click the blue Express Checkout button on the right side of the page to avoid creating an account.
If you're having trouble logging into your account, click the help link located below the Return Customers login form. You will be asked to enter the e-mail address you used when you created your account. Your password will then be sent to your e-mail account. If you no longer have access to your e-mail account or if you have other login problems, please call us at 1-800-381-9177.
We accept PayPal and several major credit cards including Visa, Mastercard, Discover, and American Express.
Rally House and Kansas Sampler take your privacy very seriously. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. For more information, please visit our Privacy Policy and Terms of Service.
We receive shipments of products daily. Keep checking our website for freshly stocked products and an even wider selection of your favorite team merchandise!
To cancel or change your order, please call our customer service line at 1-800-381-9177.
This will vary with the type of shipping selected and depending where you are geographically. However, for Basic Shipping you should receive your order within 4-10 business days. For Holiday shipping dates, see our Shipping page.
Once logged-in, click the "My Account" link located above the search bar at the top right corner of our site. Use the drop down menu to navigate to Orders > Order History. If you do not have an account, use this link to check your order status. Enter the order number and the email address associated with the order into the form and click "Submit".
Use this link to check your order status by entering the order number and the email address associated with the order into the form. You can also access this tool from the links in the footer of the website, the Shipping page or any email you receive from Rally House.
In-Store Pickup is a program at Rally House that allows you to order online and pickup your order in a Rally House or Kansas Sampler store. In most cases, when items are in stock in your desired pickup location, they are will be ready for pickup within 3 hours from the time the order was placed. If the order was placed outside of regular business hours or at the end of business hours, the order will be ready approximately 3 hours from the time the store opens.
Orders are generally processed within 3 hours during business hours provided that all the items ordered are available at the chosen pick up location. You will receive an email from the store when your order is ready to be picked up.
In most cases, when items are in stock in your desired pickup location, they are will be ready for pickup within 3 hours from the time the order was placed. If the order was placed outside of regular business hours, the order will be ready approximately 3 hours from the time the store opens.
Specialty items being shipped directly from the manufacturer such as furniture, large cooler, certain auto accessories, etc. cannot be shipped to a store. These items are indicated as being direct from manufacturer and require extra shipping time.
Return Instructions

  1. You can always return an item to any Rally House/Kansas Sampler store, however, if you would prefer to ship your return to us, we will help you ship it to the most convenient location.— Create a Return Label HERE.
  2. When filling out the online Return Label, please include your order number, which can be found on your Order Confirmation email or the attached Packing Slip PDF. If you are returning a gift, your email address and telephone number are also required information.
  3. Send your package, at your expense. We are not responsible until the package reaches our store. If you do not use our return label generator, the return address will be the fulfillment location indicated in your Order Confirmation email. If your order was incorrect, damaged or not as pictured, please call us at 1-800-381-9177 and our Customer Service team will take care of your issue.
  4. Should you have multiple items from multiple locations, you may send all items to one location in a single package.
Once your return is received and inspected (usually within 5 days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that it may take an additional 2-10 business days after your credit is applied for it to post to your account. Please note, for some direct from manufacturer orders, items will be returned to manufacturer. See the first page of your packing slip for vendor specific instructions.

For further assistance, contact Customer Service at 1-800-381-9177.
Yes! You can return or exchange your items to any of our local stores. Just bring along your receipt, the Packing Slip PDF or Confirmation Email if you ordered online, and our sales associates will take care of you.

To find a store near you, please use our Store Locations tab, located at the top of our site.
You may return your item online for a refund and then you are welcome to place a new order at your convenience. Online purchases can also be returned or exchanged in store, provided that the items follow our return policy and the customer brings their Order Confirmation email or the attached Packing Slip PDF to the store.
Use of gift cards or in-store credit constitutes acceptance of the card terms and conditions. The card contains value which may be only used to purchase goods or services at Rally House or Kansas Sampler locations, and online at www.rallyhouse.com. Card will not be replaced if lost, stolen or destroyed. The card may not be redeemed for cash, unless required by law in the state in which it is sold. Card is not reloadable.
Yes, in addition to our normal return policy restrictions, we currently cannot accept returns or exchanges of Fan Masks or Mystery Bag items.
Visit our Store Locations page to find a Rally House store near you.
You can verify employment by contacting our corporate office at 1-800-381-9177.
If you still have questions, please contact our customer service line at 1-800-381-9177, and we will be happy to assist you!