- You can always return an item to any Rally House/Kansas Sampler store, however, if you would prefer to ship your return to us, we will help you ship it to the most convenient location. Create a Return Label HERE.
- When filling out the online Return Label, please include your order number, which can be found on your Order Confirmation email or the attached Packing Slip PDF. If you are returning a gift, your email address and telephone number are also required information.
- Send your package, at your expense. We are not responsible until the package reaches our store. If you do not use our return label generator, the return address will be the fulfillment location indicated in your Order Confirmation email. If your order was incorrect, damaged or not as pictured, please call us at 1-800-794-6085 and our Customer Service team will take care of your issue.
- Should you have multiple items from multiple locations, you may send all items to one location in a single package.
Once your return is received and inspected (usually within 5 days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that it may take an additional 2-10 business days after your credit is applied for it to post to your account. Please note, for some direct from manufacturer orders, items will be returned to manufacturer. See the first page of your packing slip for vendor specific instructions.
For further assistance, contact Customer Service at 1-800-794-6085.