RALLY HOUSE RETURNS & EXCHANGES

Was your order incorrect, damaged or not as pictured?

Take a picture and email it to orders@rallyhouse.com along with your order number and the item you were expecting. Our customer service team will get back to you within two business days with a solution.

*Direct from manufacturer shipped items must be returned within 30 days of original purchase. Please see the first page of your packing slip for vendor specific instructions.

**If your item was given to you as a gift, you can request the refund be given to you in the form of a Rally House gift card. Original shipping charges are not eligible to be refunded. Please note that some financial institutions take 2-10 business days to post refunds. Use of gift cards or in-store credit constitutes acceptance of the card terms and conditions. The card contains value which may be only used to purchase goods or services at Rally House or Kansas Sampler locations, and online at www.rallyhouse.com. Card will not be replaced if lost, stolen or destroyed. The card may not be redeemed for cash, unless required by law in the state in which it is sold. Card is not reloadable.

*** Returns without the original receipt or the transaction found must be in unworn, unwashed, odorless, undamaged and have the original box/packaging and tags. These can only be exchanged at lowest selling price. We will not take back the items without receipt or verified transaction. Customers will need to provide a valid government-issued photo ID when returning an item(s) without a receipt. A manager will approve all returns.

Refunds will be made in the form of the original payment. Cash refunds require that there is adequate cash available. In instances where there is not enough cash then a gift card will be offered. If a gift card is not accepted, then a refund will be placed on the customer's credit card as the store may not have adequate cash on hand. A manager will approve all returns.