RALLY HOUSE RETURNS & EXCHANGES
EASY, HASSLE-FREE RETURNS
Rally House gladly refunds purchases accompanied by a receipt that are unworn, unwashed, odorless, and undamaged merchandise purchased in our retail stores for full refund within 120 days of original purchase date. Refunds will be made in the form of the original payment.
For purchases without a receipt, items must be in unworn, unwashed, odorless, undamaged and have the original box/packaging and tags. Purchases without a receipt are eligible for exchange only at the lowest selling price. Customers will need to provide a valid government-issued photo ID when returning an item(s) without a receipt.
Food may be returned within 120 days of purchase if unopened, not expired, and accompanied by a receipt. If the food is defective for any reason, it may be returned.
Opened face masks are not eligible for return or exchange. Customized Jerseys or personalized items are not eligible for return or exchange. Gift cards are not eligible for return or exchange.
Special order or direct from manufacturer shipped items must be returned within 30 days of delivery. Please see your packing slip for vendor specific return instructions.
Customer’s name, e-mail, and zip code will be needed for all refunds and exchanges. A manager will approve all returns.
Want to exchange for a different item? Exchange in store or send your item back for a refund and go ahead and place a new order when you're ready!
Purchases made with more than one payment method can only be refunded to a gift card at this time.
All mailed in returns without any gift recipient information will be processed for a refund to the original form of payment.
Take it to a store
- Bring your items to a store to avoid shipping costs and delays.
- Make sure to bring your order number, found in your Order Confirmation email, for easy lookup.
- Click here to find your nearest store.
Ship it back
- Use the form below to create a shipping label. $7.99 will be deducted from your refund.
- You must include your order number, which can be found on your Order Confirmation email, when completing the form.
- Pack item(s) with a copy of your Order Confirmation email and affix Shipping Label to packaging. If returning multiple items with different individual return locations, pack all of the items in a single package, and ship to the nearest location.
- Make sure no other tracking labels are showing.
- Drop it off at your nearest Post Office or schedule a pickup here.
- Don't have your Packing Slip? Click here to login to your account
Find Return Address by Selecting Team
Special event merchandise will follow the standard return policy. Return of special event merchandise must be prior to the next event. Special event merchandise is defined as merchandise focused around a specific, dated event. For example, Bowl Bound, 2019 Final Four, 2020 Conference Champion, etc.
Original shipping charges are not eligible to be refunded. Please note that some financial institutions take 2-10 business days to post refunds. Use of gift cards or in-store credit constitutes acceptance of the card terms and conditions. The card contains value which may be only used to purchase goods or services at Rally House or Kansas Sampler locations, and online at www.rallyhouse.com. Card will not be replaced if lost, stolen or destroyed. The card may not be redeemed for cash, unless required by law in the state in which it is sold. Card is not reloadable.
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